We offer flat rate standard shipping based on weight. Canada Post will hand-deliver your rug to your doorstep Monday-Saturday.
If you are not home at the time of delivery, your order will be left at your doorstep. If they are unable to leave the order at your door, they will leave a notice of where you can pick up the rug.
Please allow for a one to two week delivery period depending on your location.
To offer the best shipping rates, CAM Living only offers flat delivery on rugs under the dimensions of 5’ X 7’. If you would like to order a rug in a larger size, please e-mail us at email@example.com. We can check for available sizes and can arrange a special delivery for over-sized items.
Returns & Exchanges
In order to return or exchange a rug purchase, you must provide the original receipt. For security reasons, we will only make refunds to the original payment method you used to place your order.
Returns will be refunded, except for delivery charges. Shipping fees are non-refundable on exchanges.
A 25% restocking fee and a redelivery fee will be applied once your order arrives back at our facility. All returned merchandise must be returned unused and unwashed. It is recommended that you keep the original packaging in order to make returning items easier. If you no longer have the original packaging, we can suggest alternatives that you are responsible for arranging.
To find a nearby Canada Post location, click here.
To begin the return process, please e-mail pictures of your item to firstname.lastname@example.org. We will send you a shipping return label via e-mail. Your order must be shipped back within 10 days from the original delivery. We reserve the right to approve returns or exchanges based on the condition of the piece and customer account history. Pieces that are damaged, stained, or altered in any way are not eligible for return or exchange.
It is your responsibility to ensure that merchandise fit through all interior structures and into the desired space. Items that are returned or exchanged for size will be refunded only in store credit, minus the initial delivery fee and/or any restocking fee.
No cancellations on exchanges are allowed.